WARRANTY

1 YEAR LIMITED WARRANTY - DRINKWARE ONLY

HOW TO SUBMIT YOUR WARRANTY CLAIM

Email sales@bigfootliquid.com. To prepare for the form please have the following ready to provide:

  • Contact details

  • Proof of purchase

  • Information on the issues you're experiencing

  • If possible, any images or videos that will help demonstrate the fault. 

We take pride in the products we make and warrant to the person who originally purchased the product (“you”) that all BIGFOOT LIQUID products will be free from defects in workmanship and materials for their applicable Warranty Period, subject to the below conditions.
In order for your warranty claim to be approved, the following conditions must be met:

  • You must have purchased the product from us directly

  • You must provide proof of purchase

  • The faulty item must be returned

  • You must have used the product only as intended and in accordance with the product’s care instructions


If a defect occurs as the result of the Product’s intended use according to the care instructions during the Warranty Period, we will repair or replace, at our discretion, the defective product or part. The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts.
Punctures, scratches, dents, normal wear and tear, and the natural breakdown of colours and materials over extended time and use are not warranted. Any limited edition product still under warranty will be replaced at the discretion of BIGFOOT LIQUID with the same size product in a different colour based on availability.
Stainless Steel products are rust and stain resistant, but as this is still a porous material, rust and stains can occur. This is not considered a fault with the product and is not covered under warranty.

WARRANTY DISCLAIMER

This warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting from the use of BIGFOOT LIQUID items. If warranty applies, the manufacturer will repair or replace, at their discretion, the item or any part or component that is deemed defective.
BIGFOOT LIQUID reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Products repaired or replaced under this warranty may or may not incorporate these changes.
Damaged products must be returned directly to BIGFOOT LIQUID, in the original box or adequate cardboard packaging, freight prepaid.